Technology, Internet, Privacy & AI · European Union
Get Your SaaS Agreements Right From the First Customer
A SaaS agreement is more than a subscription — it sets service levels, data responsibilities, liability and how the relationship can end. We match you, free of charge, with a vetted SaaS lawyer across Europe who drafts and negotiates these contracts every day, whether you sell software-as-a-service or buy it for your business.
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Who this is for
For SaaS providers and the businesses that rely on them
A SaaS agreement is the contract that governs access to software delivered as a service: subscription terms, service levels, data processing, security, intellectual property, liability and termination. It matters on both sides of the transaction. If you sell SaaS, your customer terms define your revenue, your risk and your obligations under data protection law — and they need to hold up as you scale and sell into larger clients. If you buy SaaS, the provider’s terms decide whether you can extract your data, what happens when the service fails, and who carries the liability when it does. Because SaaS agreements blend subscription economics, technical service definitions and GDPR obligations, a generalist contract template rarely covers the ground properly. Our network connects you with lawyers who specialise in SaaS across the EU and EEA, so the agreement works for your business, not against it.
Why SaaS contracts cause problems
A SaaS agreement looks simple
until something goes wrong
The clauses that define service levels, data duties and liability are the ones most people sign without fully understanding — and they decide who loses when the service fails.
Service levels that promise little
Uptime and support commitments are often defined so loosely, or with so many exclusions, that they are hard to enforce. When the service goes down, the customer discovers the SLA offers far less protection than expected.
Data trapped and responsibilities unclear
Who owns the data, where it is processed and how you get it back at the end are frequently vague. Providers risk non-compliance with data protection law, while customers risk being locked out of their own information.
Liability allocated against you
Most standard SaaS terms cap the provider’s liability heavily and disclaim key warranties. Signing them as-is means you absorb most of the risk of an outage, a breach or a data loss without realising it.
What you get
A SaaS lawyer who drafts and negotiates these deals daily
We only match you with lawyers who work on SaaS terms, data processing and service levels regularly in your jurisdiction.
Terms that protect your model
Customer agreements drafted to define scope, fees, IP and liability in a way that supports growth and enterprise sales, while keeping your obligations realistic and clear.
Data processing compliant
Data-processing agreements, security commitments and international-transfer terms that align with the GDPR, so both provider and customer know exactly where they stand.
Service levels that mean something
Meaningful uptime, support and remedy definitions, with realistic exclusions — so the SLA sets expectations that are actually met and enforceable.
Fair liability and exit terms
Balanced liability caps and clear termination, data-return and transition provisions, protecting you whether you supply the service or depend on it.
Coverage
SaaS agreement specialists across Europe
SaaS agreements sit on national contract law and GDPR obligations, so the right lawyer practises in the relevant jurisdiction. We match cases across the following countries and beyond:
Frequently asked
SaaS agreements — common questions
What is a SaaS agreement?
A SaaS agreement is the contract governing access to software provided as a service, covering subscription terms, service levels, data processing, intellectual property, liability and termination. It defines the rights and obligations of both the provider and the customer.
Do I need a lawyer to draft my SaaS terms?
For most providers, yes. SaaS terms carry data protection obligations, liability exposure and IP questions that a template rarely handles correctly, and customers increasingly scrutinise them. Getting them right early supports enterprise sales and reduces risk.
What is a data-processing agreement (DPA)?
A DPA is a contract required under the GDPR when a provider processes personal data on behalf of a customer. It sets out what data is processed, for what purpose, and the security and sub-processor obligations that apply.
Who owns the data in a SaaS product?
Ownership should be addressed explicitly. Typically the customer retains ownership of its data, but providers may seek broad rights to use or aggregate it, so the terms need careful review to protect your information and meet GDPR requirements.
What happens to my data when a SaaS contract ends?
This depends on the exit and data-return provisions. A well-drafted agreement specifies how and in what format data is returned or exported, and how long the provider retains it, so you are not locked out when the relationship ends.
How can I negotiate better SaaS terms as a customer?
Focus on the areas that matter most — liability caps, service levels, data ownership and exit rights. A lawyer can identify the one-sided clauses and negotiate terms that give you real protection rather than the supplier’s standard position.
Free case review
Don’t let a template decide your SaaS risk
Tell us whether you sell or buy SaaS, and we’ll connect you with a lawyer who drafts and negotiates these agreements in your jurisdiction — free of charge, with no obligation to hire.