Litigation & Dispute Resolution · Europe
Stand Up to a Company That Let You Down — Without Fighting Alone
Faulty goods, unfinished services, refused refunds and unfair terms — consumer law gives you strong rights, but they only matter if you know how to enforce them. We match you, free of charge, with a consumer law specialist in the relevant country who can tell you what you are entitled to and how to get it.
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- Lawyers across the EU & EEA
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Who this is for
When a business refuses to put things right, consumers are often left feeling powerless
Consumer disputes arise when a business fails to deliver what a customer reasonably paid for — faulty or misdescribed goods, poor or unfinished services, unfair contract terms, overcharging, or a refusal to honour a refund, repair or guarantee. European consumer law is unusually strong, giving buyers important rights over defective products and unfair practices, but those rights are only useful if you know how to enforce them. The rules differ by country, and the correct first step — a formal complaint, an ombudsman, a chargeback, or legal action — is not always obvious. Businesses, with their own legal teams, often rely on consumers giving up. We match you, free of charge, with a consumer law specialist in the relevant country who can tell you what you are entitled to and how to get it.
Why consumers give up
Consumer disputes rarely fail because the consumer is wrong.
They fail because the consumer runs out of patience and money first.
Businesses count on you giving up — and without a clear next step, that is exactly what happens.
A business ignoring your complaint
Automated replies, endless ‘we are looking into it’ messages and phone queues designed to exhaust you. Many businesses count on consumers simply giving up, and without a clear next step, that is exactly what happens.
Refused refunds and repairs
A faulty appliance, a car with recurring faults, a holiday that did not match the brochure. When a trader disputes their responsibility, knowing whether you are entitled to a repair, replacement, refund or price reduction requires the right legal framework.
Small claims that feel impossible to fight
For smaller sums the cost of legal help can seem to outweigh the claim itself. The result is often that valid claims are abandoned — when in reality many countries offer low-cost routes designed exactly for these cases.
What you get
A consumer law specialist who actually works your case
We only match you with lawyers who handle consumer disputes regularly in the relevant country.
Your rights explained clearly
Your lawyer reviews the purchase, the fault and the trader’s response, then explains exactly what you are entitled to under the consumer protection rules that apply in your country — in plain language.
The right complaint route chosen
Whether it is a formal complaint, an ombudsman or alternative dispute resolution scheme, a chargeback, or court proceedings, your lawyer identifies the cheapest and fastest effective route for your specific case.
Letters that get a response
A well-drafted letter before action, on a lawyer’s letterhead, frequently produces a settlement where your own emails did not. Your lawyer drafts the correspondence that compels the business to take you seriously.
Representation if it goes further
If the dispute escalates to a court or tribunal, you are already represented by a lawyer who knows the case, the evidence and the relevant consumer law, so your claim is argued properly.
Coverage
Consumer dispute lawyers across Europe
Consumer protection rules are set nationally within a common EU framework, so the right lawyer practises where you made the purchase and where the trader is based. We match cases across the following countries and beyond:
Frequently asked
Consumer disputes — common questions
What is a consumer dispute?
A disagreement between a buyer and a business over goods or services — faulty products, poor or incomplete services, misdescription, overcharging, unfair terms, or a refusal to honour a refund, repair or guarantee. Consumer law gives buyers specific rights that can be enforced.
What are my rights if I buy faulty goods?
Under European consumer law you generally have a right to a repair, replacement, refund or price reduction for defective goods, but the details and time limits vary by country and by the nature of the fault. A lawyer can confirm exactly what applies to your purchase.
Should I try to resolve it myself first?
Yes — most disputes are settled through a clear, well-documented complaint, and some routes (such as ombudsmen or chargebacks) may require you to have tried first. Keeping records of all correspondence and attempts strengthens your position if legal action becomes necessary.
What is a chargeback and when can I use it?
A chargeback lets you ask your card provider to reverse a transaction in certain situations, such as goods not delivered or services not provided. It is a useful early tool, but the rules and time limits vary, and it is not always the best route — a lawyer can advise.
Can I afford legal help for a small claim?
Often yes. Many countries operate simplified small-claims procedures with modest fees, and some disputes can be resolved with a single well-drafted letter. We match you free of charge, and your lawyer can advise on the most cost-effective approach.
How long do consumer disputes take to resolve?
It depends on the route. A strong letter or an ombudsman complaint may resolve matters in weeks, while court proceedings take longer. The value and complexity of the claim, and the trader’s willingness to settle, are the main factors.
Free case review
Get the outcome you are entitled to as a consumer
Tell us what you bought, what went wrong and what the business has said, and we’ll match you, free of charge, with a consumer law specialist in the relevant country.