Consumer & Compensation Law · European Union
Holiday Ruined? Claim What You’re Owed With a Travel Claims Lawyer
A cancelled package, a hotel that fell far short of what was sold, illness abroad, or a missed connection that cost you days — when a trip goes wrong, the travel company rarely pays up willingly. We match you, free of charge, with a vetted lawyer who handles travel claims in your country, so you can recover what you are entitled to without fighting alone.
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Who this is for
Whether you travel for a fortnight or a weekend, your money has legal protection
A travel claim is the legal route to compensation or reimbursement when a journey or holiday falls short of what you paid for — a cancelled package, a flight disruption, substandard accommodation, food poisoning, a lost booking or an injury abroad. Depending on how you booked and where the problem occurred, different protections may apply: package travel regulations, EU air passenger rights, or the general consumer and contract rules of your own country. The difficult part is rarely knowing that something went wrong; it is identifying which company is liable, under which rules, and what evidence will satisfy them. A specialist travel lawyer can untangle that, assess what you are realistically owed and pursue it, whether the fault lies with a tour operator, an airline, a booking platform or an insurer.
Why travellers get stuck
Travel companies are built to fob you off.
The rules exist — enforcing them is the hard part.
Vague complaint forms, shifting responsibility between companies and silence are the norm — and the deadlines to act can pass while you wait.
Companies blame each other
The airline points at the tour operator, the operator at the hotel, and the booking platform says it was only a middleman. Identifying who is actually liable for your ruined trip is the first, often hardest step.
Lowball offers and stalling
Travel firms routinely offer vouchers or a fraction of what the rules provide, or simply drag out the complaint until you give up. Without legal leverage, many travellers accept far less than they are owed.
You don’t know your rights
EU passenger rights and package travel rules give real protections, but most people do not know which apply to their booking. Acting on the wrong rule — or missing a deadline — can cost you the whole claim.
What you get
A travel claims lawyer who knows exactly which rules apply
We only match you with lawyers who handle travel, package holiday and passenger rights claims regularly in your country.
Liability identified
Your lawyer works out who is legally responsible for what went wrong — operator, airline, hotel or insurer — and builds your claim against the right party from the start.
The right legal route
Package travel rules, EU air passenger rights or national consumer law: your lawyer applies the correct framework to your booking, so you claim under the strongest protection available.
Evidence organised for you
Booking confirmations, photos, correspondence and medical records are gathered and presented in the form that actually moves a claim forward, rather than stalling in a complaint queue.
Negotiation and enforcement
Your lawyer negotiates a fair settlement and, where a company refuses to pay, pursues the claim through the formal complaint and enforcement channels available in your country.
Coverage
Travel claims lawyers across Europe
Travel protections vary depending on where you booked, where you live and where the problem occurred, so the right lawyer is one who knows the rules that apply to your specific journey. We match cases across the following countries and beyond:
Frequently asked
Travel claims — common questions
What kind of travel problems can I claim for?
You may be able to claim for cancelled or delayed trips, substandard accommodation, missed connections, food poisoning, lost bookings or injuries abroad. What you can recover depends on how you booked and which rules apply, so a lawyer should review your specific case.
What is the difference between a package holiday and separate bookings?
A package holiday — transport plus accommodation or another service bought together — typically gives you stronger protections, including the organiser’s liability if anything goes wrong. Bookings made separately are usually governed by each provider’s own terms and general consumer law.
Can I claim if the airline cancelled my flight?
In many cases, yes. EU air passenger rules provide rights to care, re-routing, reimbursement and sometimes compensation depending on the distance and the reason for the disruption. The exact amounts and conditions vary, so it is worth having your booking reviewed.
How long do I have to make a travel claim?
Time limits vary by country and by the type of claim, often ranging from one to several years. Because some deadlines are short, it is best to raise the issue with the company — and seek advice — as soon as possible after your trip.
The company only offered me a voucher — do I have to accept it?
Not necessarily. Depending on the rules that apply, you may be entitled to a full cash refund rather than a voucher. A lawyer can tell you whether the offer is fair or whether you should hold out for more.
Can I claim if the problem happened in another country?
Yes, in many cases. Which rules apply depends on factors like where you live, where you booked and the nature of the problem — but being abroad does not normally remove your right to claim. A lawyer can establish which framework governs your situation.
Free case review
Don’t let a ruined trip cost you twice
Tell us what went wrong and we’ll connect you with a travel claims lawyer who handles cases like yours every day — free of charge, with no obligation to hire.