Consumer & Compensation Law · European Union
Stand Up for Your Consumer Rights With a Lawyer Who Knows the Rules
Traders bank on you not knowing what you’re entitled to — a refund they must give, a guarantee they must honour, a contract term that is simply unfair. We match you, free of charge, with a consumer lawyer who handles these disputes in the relevant country every day, from a first letter to a formal claim.
- 155+ legal services, 14 practice areas
- Lawyers across the EU & EEA
- No fee to get matched
No commitment. No hidden fees.
Get matched with a lawyer
Tell us about your situation and receive a free, confidential case review.
Who this is for
If a trader ignored your complaint, you are not out of options
Consumer rights are the legal protections every private individual enjoys when they buy goods, sign up for a service, or enter a contract outside the course of a business. Across the European Union these rights are reinforced by strong consumer legislation, but the rules on faulty products, unfair terms, cooling-off periods, refunds and guarantees are applied differently from one country to the next. A shop that refuses a refund in one member state may be legally required to honour it in another. When a trader ignores your rights, the gap between what the law promises and what you can actually recover often comes down to how well your case is prepared and pursued. We match you, free of charge, with a consumer lawyer in the relevant country who handles exactly this type of dispute, so you know what you are entitled to and how to enforce it.
Why consumers get stuck
Traders count on you giving up.
A consumer lawyer stops that.
A polite complaint is easy to ignore — a properly framed legal claim is much harder to dismiss.
Faulty goods you bought online
A product that arrived damaged, stopped working, or simply was not as described is often returnable under law — but traders routinely stall, offer only a credit note, or demand you chase the manufacturer yourself.
Unfair terms buried in the contract
Hidden cancellation fees, automatic renewals, and clauses that shift all risk onto you may be unlawful — yet most consumers never challenge them because the language is designed to discourage exactly that.
Refunds and guarantees being refused
Whether a deposit was kept unfairly or a guarantee was ignored after a repair failed, the decisive step is usually a formal demand drafted by someone who knows the local rules and the trader’s obligations.
What you get
A consumer lawyer who turns your complaint into a claim
We only match you with lawyers who regularly handle consumer disputes in the country where your trader is based.
Clear assessment of your rights
Your lawyer reviews the purchase, the contract and the trader’s response, then tells you plainly what you are entitled to under the relevant law — a refund, a repair, a replacement or compensation.
A formal letter that gets answered
A correctly drafted demand letter setting out the legal basis of your claim is often enough to move a reluctant trader to settle, saving you the time and cost of a full court case.
Negotiation on your behalf
Your lawyer negotiates directly with the trader or their insurer, pressing for the full remedy you are owed rather than the partial offer many consumers accept out of frustration.
Escalation when they still refuse
If the trader will not engage, your lawyer can take the matter further through the relevant complaint body, alternative dispute resolution, or court, and advise which route is most effective for your case.
Coverage
Consumer rights lawyers across Europe
Consumer law is set nationally and at EU level, so the right lawyer is one who works with the rules and enforcement bodies of the country where your purchase was made. We match cases across the following countries and beyond:
Frequently asked
Consumer rights — common questions
What are my basic consumer rights when I buy something?
In most EU countries you are entitled to goods that are as described, fit for purpose and of satisfactory quality, and to a legal guarantee if they are not. Depending on the country you may also have a cooling-off period for online and distance purchases, typically around 14 days. A lawyer can confirm the exact rules that apply to your purchase.
Can I get a refund for a faulty product bought online?
Usually yes — a product that is faulty or not as described is normally returnable, and the seller is generally responsible rather than the manufacturer. The precise remedy and time limits vary by country, so a local consumer lawyer can confirm what you are owed and how to claim it.
What is an unfair contract term?
An unfair term is one that, against good faith, creates a significant imbalance to your detriment — such as disproportionate cancellation fees or clauses that remove your legal rights. Many such terms are unenforceable, but challenging them usually requires a lawyer familiar with the relevant national rules.
What should I do if a trader ignores my complaint?
Start by keeping every receipt, order confirmation and exchange in writing, then consider a formal demand letter. If the trader still refuses to respond, a consumer lawyer can escalate through alternative dispute resolution or court, which often prompts a settlement before any hearing.
Do I need a lawyer for a small claim?
Not always, but a lawyer can quickly tell you whether the amount is worth pursuing and how strong your case is. For cross-border purchases, where different national rules and languages are involved, professional help frequently makes the difference between recovering your money and losing it.
Can I claim for a service that was done badly?
Yes — if a service was not carried out with reasonable care and skill, you may be entitled to a redo, a price reduction, or compensation. The rules vary by country and contract, so a consumer lawyer can review what happened and advise the best way to pursue it.
Free case review
You may be owed more than the trader wants you to think
Tell us what happened and we’ll connect you with a consumer lawyer who handles this type of dispute in the relevant country — free of charge, with no obligation to hire.